Results are measured in many ways.
Let me explain by way of an example. I got invited to a meeting by one of my staff, It wasn’t essential I went, but I did. On the way back from the hour or so meeting, my colleague said they thought what had been covered at the meeting was probably a waste of my time. I said I didn’t think so, but it depended on how you looked at it. He looked quizzical! I said I had not known where the tube station we used was, nor the building that we went to. I had also spoken to the lady we met on the phone and had never met her in person. I had also noticed two nice coffee bars we walked past, as well as a pub and a pastry shop, plus I had spent enough time with them to now know what they enjoyed and didn’t, what they hoped to do in their career, as well as about their family and what they liked doing in their free time.